Shipping Policy

1. Introduction

This Shipping Policy applies to products sold by Odyssey Proprietary Food Pvt. Ltd. under the brands NOOTIE and FRUZO, including dry fruits, nuts, snacks, gift packs and related food products.

By placing an order on our website, you agree to the shipping terms mentioned below.

2. Shipping Locations

We aim to deliver our products to serviceable locations across India through trusted courier and delivery partners.

• Delivery availability may depend on your pin code and courier service coverage.
• If your location is not serviceable, our team may contact you for further assistance.
• Some remote locations may take extra delivery time.

3. Order Processing Time

After successful order confirmation, we usually process and pack orders within 1 to 3 business days.

• Orders placed on Sundays or public holidays may be processed on the next working day.
• Processing time may vary during festivals, offers, peak seasons or stock verification.
• For bulk or corporate gift pack orders, processing time may be longer depending on quantity.

4. Estimated Delivery Time

Delivery time may vary depending on the customer location, courier partner and external conditions.

• Local / Nearby Delivery: Usually 2 to 5 business days.
• Other Indian Locations: Usually 4 to 10 business days.
• Remote Areas: Delivery may take additional time.

Delivery timelines are estimates and not guaranteed. Delays may happen due to weather, courier issues, public holidays, strikes, natural events or other external reasons.

5. Shipping Charges

Shipping charges, if applicable, will be shown during checkout before payment.

• Shipping charges may vary based on order value, delivery location, product weight or courier partner.
• Free shipping offers may be available on selected orders or promotional campaigns.
• Any applicable shipping fee is non-refundable unless the issue is from our side.

6. Order Tracking

Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp or order account page, depending on the available system.

• Tracking details may take some time to update after dispatch.
• If tracking is not updated, please wait for courier system refresh or contact us for support.

7. Incorrect Address or Contact Details

Customers must provide a complete and correct shipping address, mobile number and pin code while placing the order.

• We are not responsible for delivery failure due to wrong address or incorrect contact details.
• If the courier returns the order due to incorrect details, re-shipping charges may apply.
• Please contact us immediately if you notice any mistake in your delivery address.

8. Delivery Attempt

Courier partners may attempt delivery as per their standard process. If the customer is unavailable, delivery may be re-attempted or the package may be returned to us.

• Please ensure someone is available to receive the order.
• Keep your phone reachable for delivery calls.
• If delivery fails due to customer unavailability, additional charges may apply for re-shipping.

9. Damaged or Tampered Package

If the package appears damaged, leaked or tampered at the time of delivery, please take clear photos before opening it and contact us immediately.

• Please report damaged delivery within 24 to 48 hours.
• Order ID, package photo and product photo may be required for verification.
• Our team will review the issue and provide a suitable solution.

10. Bulk & Gift Pack Orders

For bulk orders, corporate gifting or large quantity gift pack orders, delivery timelines may vary depending on order quantity, packaging requirement and destination.

Our team may contact you separately to confirm dispatch and delivery details for such orders.

11. Company Details

Company Name: Odyssey Proprietary Food Pvt. Ltd.

Brand: NOOTIE / FRUZO

Corporate Address: Plot No-7/D, Sector-A, Zone-B, Mancheswar Industrial Estate, Rasulgarh, Bhubaneswar, Odisha, India.

12. Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted on this page.

Last Updated: May 2026