Terms & Conditions

1. Introduction

Welcome to Odyssey Foods. This website is owned and operated by Odyssey Proprietary Food Pvt. Ltd., offering NOOTIE and FRUZO products including dry fruits, nuts, snacks, gift packs and related food products.

By accessing this website, browsing products, creating an account, or placing an order, you agree to follow these Terms & Conditions.

2. Company Details

Company Name: Odyssey Proprietary Food Pvt. Ltd.

Corporate Address: Plot No-7/D, Sector-A, Zone-B, Mancheswar Industrial Estate, Rasulgarh, Bhubaneswar, Odisha, India.

Brand: NOOTIE / FRUZO

3. Products & Availability

We make every effort to display product information, images, prices, pack sizes and availability accurately. However, product packaging, availability and pricing may change without prior notice.

• Product images shown on the website are for representation purposes.
• Actual product packaging may vary slightly from images.
• Products are subject to stock availability.
• We reserve the right to discontinue or modify any product at any time.

4. Orders

When you place an order through our website, you agree that all details provided by you are correct and complete.

• Orders will be processed only after successful payment confirmation, where applicable.
• We may contact you for order confirmation or delivery-related information.
• We reserve the right to cancel any order due to stock issues, incorrect pricing, payment failure or suspicious activity.

5. Pricing & Payment

Product prices are displayed on the website and may be updated from time to time. Payments must be made through the available payment options on the website.

• All prices are subject to change without prior notice.
• Online payment transactions are handled by secure third-party payment gateways.
• We do not store complete card, UPI or banking details on our website.

6. Shipping & Delivery

We aim to deliver orders within the estimated delivery timeline. Delivery time may vary depending on location, courier service availability, weather conditions, public holidays or other external factors.

• Please provide a complete and correct delivery address.
• Delivery may be delayed if contact details or address information is incorrect.
• Shipping charges, if applicable, will be shown during checkout.

7. Cancellation

Order cancellation requests may be accepted only before the order is packed or dispatched. Once the order is dispatched, cancellation may not be possible.

For cancellation support, please contact us through the website contact page as soon as possible.

8. Return & Refund

Since our products are food and consumable items, returns may be accepted only in limited cases such as wrong product received, damaged package, expired product or quality issue reported within the applicable time.

• Customers may be asked to share order details, photos or videos for verification.
• Opened, used or tampered products may not be eligible for return.
• Refund or replacement approval will be subject to verification by our team.

9. User Account

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details. You agree to notify us immediately if you suspect unauthorized use of your account.

10. Website Usage

You agree not to misuse the website in any way, including:

• Attempting unauthorized access to website systems.
• Uploading harmful code, spam or misleading information.
• Using website content, images or product information without permission.
• Placing fake orders or fraudulent transactions.

11. Intellectual Property

All website content, product images, graphics, logos, design elements, text and brand materials belong to their respective owners. You may not copy, reproduce, modify or use any content without written permission.

12. Limitation of Liability

We try to keep our website accurate, secure and available. However, we shall not be responsible for any direct or indirect loss caused by website downtime, technical errors, delivery delays, third-party service issues or misuse of the website.

13. Privacy

Your personal information is handled according to our Privacy Policy. Please read our Privacy Policy to understand how we collect, use and protect your data.

14. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Continued use of the website after changes means you accept the updated terms.

Last Updated: May 2026